🥉AMERS AI Hackathon
Pre-Agentforce
Our team proposed an idea, 'Einstein Validator' - an AI assistant to provide comprehensive support through simple chat interactions, offering limitless possibilities for enhancing Privacy, Accessibility, Product promotion, Deal Generation, Order Creation, Reviews, and more.
(Pre-Agentforce)
Challenge
Team Members
I proposed the initial idea, created story scripts using Salesforce's Einstein app, and designed the Einstein UI and prototypes. Also, I produced a demo using Premiere Pro with voiceover, and delivered the final presentation. Also, as a product owner, I managed check-in meetings, made sure our artifacts were submitted on time.
The hackathon mission was to leverage AI and current Salesforce products to work smarter and deliver valuable solutions for the users and enhance business processes.
My contributions
Team of 5. 1 Other Designer, 3 Technical Architects
I worked as a Lead Product Designer and Product Owner for a team of 5.
My Role
Timeline
Oc 13, 2023
Oc 27, 2023
Nov 17, 2023
Dec 15, 2023
Dec 15-Jan 12
Jan 17, 2024
Registration
Use Case/Idea Submission
Architectural Design
Solution & Recorded Demo
Presentations to Panel
Winners Announcement
Privacy and accessibility are consistent challenges we continue to solve/enhance across Salesforce platforms, with AI being the dominant market. In addition to that, users often face difficulties with manual processes for complex workflows.
For example, when orders are created, customers currently receive product orders through multiple channels, such as web services and email. Email orders are time-consuming because staff must read them individually and manually enter the information into the system.
Problem Statement
Meet Einstein Validator
Our Einstein Validator improves all of these areas — accessibility, privacy, product promotion, deal generation, order creation, reviews, and more.
1. The user writes an email to input order details.
2. The seller can then confirm the orders through the Einstein Validator — an AI assistant.
3. Once verified, the order details are stored in the Salesforce Order Details object.
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💬
📦
Significant reduction in time and errors for order inputs and details from unstructured emails.
Human-in-the-loop approach, allowing human validation before finalizing order creation.
Improved overall customer satisfaction and sales potential through an automated process integrated with the Salesforce platform.
⏱️
✅
👍
Benefits
What other team member says
"Janie's ability to coerce, encourage, and motivate a busy team of people was a key success factor that enabled the team to complete the solution within the competition timeframes.
She showcased her exceptional ability to visualize the solution from the user's perspective and describe the value in terms of accuracy and time saved. Janie's presentations were of top quality. Thanks to her efforts, the team won third prize in the competition."
Mathanan Yogaratnam - VP, Delivery Leader at Salesforce
